Policies

Shipping Policy

Kolga.com currently ships to the United States only (sorry, no AFO/FPO at this time).


All orders are shipped ground through either UPS or USPS.


All orders are shipped within five business days.


Orders paid for by personal or bank check will ship upon successful bank clearance of payment.

Returns

All returns subject to a 20% restocking fee of original purchase price..


A Return Merchandise Authorization (RMA) must be requested by phone or email within ten (10) days of order date for all returns.  


Return refunds are given at the lower of either the current silver spot price or the original product purchase price.  The refund price will be locked in when RMA is issued and provided to the customer.   


Customer is responsible for return shipping and insurance.


All returns must be received by Kolga within ten (10) days of RMA.  


All returned goods must be received in original shipped condition.

Questions or Concerns?

If you have questions or concerns not covered here, please contact us above.